Network Pharmacy FAQ’s and Answers

Q. How much money can I save by using the discount pharmacy card?
A. Prices will always vary on prescription drugs and therefore it is impossible to estimate specific dollar savings through any non-insured drug program. You can typically save anywhere from 10% - 50% off the retail cost on most prescriptions.

Q. What does the lowest possible price on most prescriptions mean?
A. If a participating pharmacy is offering a special on any prescription, the pharmacy will charge you the lowest price whether it is their special price or the contracted discount price with the card. This way, you will receive the lowest possible price on prescriptions.

Q. Can anyone in my immediate family use my card?
A. Yes, any immediate family member who resides in your household can use the discount card.

Q. Can I use my discount card in conjunction with my personal insurance or Medicare/Medicaid?
A. No, pharmacies will not let you use the prescription drug card with any personal insurance or Medicare/Medicaid. The NB Pharmacy Program can be used for a prescription that may not be covered by your personal insurance or Medicare/Medicaid, but you cannot combine the two.

Q. What if the Pharmacist doesn't recognize the card's name?
A. Always make inquiries in person and be sure to bring your card with you. When the pharmacist sees the Pharmacy Benefit Manager information on the card, the pharmacist then understands which program you are on. The network pharmacies have agreed to sell prescription drugs at the contract price, or their "usual retail price" whichever is lower.

Q. Is this a co-pay insurance card?
A. No. A co-pay card is an insured product where the customer pays a preset amount and the insurance company pays the remainder. This membership is a discount card offering reduced prices at participating pharmacies and is NOT an insured program. You are responsible to pay the pharmacy 100% of the discounted price.

Q. I presented my membership card to the pharmacy and I did not save any money, why?
A. More than likely, you ordered a long-term maintenance medication versus a short-term acute care medication such as an antibiotic or pain-killer. Some pharmacies use long-term, maintenance medications as "loss leaders" and price these drugs at or below cost. They do this so that their customers will assume that all their prices are low on all medications. If a participating pharmacy is offering a special on any prescription, the pharmacy will offer you the sale price or the special contracted price, whichever is lower. This way you are guaranteed to receive the lowest price possible on all your prescriptions. When such occasions arise, we encourage members to try using the Mail Order Service. The Mail Order Service may offer a discount that is not available on the Network Pharmacy program.